Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. . Here's what we know so far. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. You maintain composure and customer focus while troubleshooting and solving issues. Apple training delivers everything you need to learn about the technologyonline and on your time. At Apple, were not all the same. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. You will be working with customers one-on-one to help them with their Apple products. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Lots of different people to learn from and meet. Apple today launched updated professional training and certifications for IT support and management. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. The cookie is used to store the user consent for the cookies in the category "Analytics". Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Take proctored certification exams from your home or office. Take proctored certification exams from your home or office. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple participates in the E-Verify program in certain locations as required by law. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . NOW WATCH: The 6 best new features coming to Apple computers. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Assess employee needs and develop tech training related courses and/or programs. Both full-time and part-time jobs are available. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. When a customer needs assistance, you quickly assess their situation. When a customer needs assistance, you quickly assess their situation. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Europe's No.1 Apple Training Specialist. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. click here to select a store and view pay information. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. It was just a few days later when I received my first follow-up call. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. The redesigned training has moved to an online, self-paced format. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Get startedand submit your resume. Our training team can help you book training for your organisation or for a third party. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. This requires a lot of testing and coordination between different teams within Apple. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. This cookie is set by GDPR Cookie Consent plugin. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. However, you may visit "Cookie Settings" to provide a controlled consent. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. The entire store team benefits from your commitment to providing the best care for customers. Some employers may accept candidates with a high school diploma or an associates degree. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple is an equal opportunity employer that is committed to inclusion and diversity. Come eager to listen and learn from your team, your mentors, and your customers. Each of those locations employs over 100 people totalling about. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. For more details and to apply, visit macadmins.org. You maintain composure and customer focus while troubleshooting and solving issues. Sign up for notifications from Insider! Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. It works only in coordination with the primary cookie. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. You have excellent time management skills and can make decisions quickly. Our training team can help you book training for your organisation or for a third party. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Demonstrate and validate your expertise, whether you're an app developer or IT professional. You have excellent time management skills and can make decisions quickly. They offered benefit options such as health care for all employees full- and/or part-time. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple expert providing guidance and training on Mac support to other support team members. Helping customers and providing technical assistance. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Technical Specialists may be required to travel to customer sites. This cookie is installed by Google Analytics. Do you love how it feels to help others? These cookies ensure basic functionalities and security features of the website, anonymously. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Your day in the Apple Store is filled with a range of focused support and service tasks. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. United States Department of Labor. We also use third-party cookies that help us analyze and understand how you use this website. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. I agree to the. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Your base pay will depend on your skills, qualifications, experience, and location. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Save someone's day. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The program is open to institutions in Europe, the Middle East, India, and Africa. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Different together. An Apple digital badge represents your achievement in professional training. Customer loyalty and satisfaction is their number one priority. 2023 To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Apples new IT training series begins with the Apple Device Support course. Do you love how it feels to help others? In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. This cookie is set by GDPR Cookie Consent plugin. As part of that process, were rolling out Mac as a choice for our employees. Learn more (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Access your favorite topics in a personalized feed while you're on the go. Copyright The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. When youre authorized or certified in your area of business or expertise, you also represent Apple. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. You can find information about the accommodations request process in the. This cookie is set by GDPR Cookie Consent plugin. They may also be responsible for providing support to Apple Authorized Service Providers. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Discover even more benefits of doing what you love. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Roles based in Quebec require French language proficiency. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.