If there is a financial failure of any Transport provider. The best person in the world. To read more about Covid-19 please visit our dedicated page here. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. is cancelled, postponed or cannot be fulfilled by the. I replied and asked for a direct line or email address to speak to management/no reply since. 2023 ProductReview.com.au Pty. Poor service really. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek Australia Reviews | Read Customer Service Reviews of premier Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. A police report confirming details of the theft. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). is cancelled or postponed by the provider. Times are approx. Press question mark to learn the rest of the keyboard shortcuts. Therefore, it's impossible to speak to an actual person. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Why is your site permanently unavailable. There is no phone number, only an email which does not get answered. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Pleased to meet you, won't you guess my name? What should I do? Ticketek Marketplace - Buy and Sell Tickets Any vehicleYouplan to use during theBooking. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Verification can help ensure real people write reviews about real companies. What can I do if my tickets are lost, damaged or stolen? Doors Open: 5:00pm Not that they are necessarily wrong, but people often don't comment when things go routinely right. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. If you've forgotten your account details, never fear we also . The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Ticketmaster Resale | ProductReview.com.au Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Ticketek refunds, the true facts - The Vigilante News More Info. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Wife tested positive on 13th. means an unforeseen circumstance completely outside. Where documents can be replaced in advance of theBookingor on the day. Where the examination is being provided by a commercial business (not by an educational board). To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. means the unforeseen change of the date of an examination that. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Sick relative? Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? i spent 2 hours online and still didn't manage to secure tickets. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Sell tickets directly from your Ticketek Account. They will do anything to hide from you. Many of us haven't booked on line since COVID started, The site is worse than I remember. There is no customer service centre you can call, just an automated voice call telling you to email. Attend participate in, take part in, use, or be present at. Suncorp Stadium Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. etc. Ticketek is selling for the following venues only. Please also read the General Conditions of Refund. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Are Refundable tickets available through Ticketek Marketplace? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Fire A report from the fire service and/or police. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Maximum refund value will not exceed 10,000 GBP or local currency equivalent. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. (This can normally be obtained from the transport companys website). I got tickets to a concert from ticketek that got cancelled of covid. failed the examination previously and had to re-sit. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Ive forgotten my password/My password has expired. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. In event of a Refund Application the English language version shall be the basis of settlement. Buy guaranteed tickets for sold out events at a fair price. Youmade an unsuccessful request for annual leave for the date of theBooking. Are there any age restrictions enforced on my event? .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . I have now been trying for a refund for 6 months. means a requirement to move address imposed on. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. . If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Any translation of this document from English is for assistance and information only. I've purchased a ticket and my event is tonight! Almost 90 days and still waiting for my refund back. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. The only reason people buy tickets from Ticketek is they have no other choice. I'd be interested whether this is something the ACCC would be interested in. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. What a disgrace!! Why does Ticketek Marketplace charge fees? Our integration means you can list tickets for resale directly from your Ticketek account. If they mean no-shows, then so be it. Companies can ask for reviews via automatic invitations. It's about $1500 and I have no idea what to do next. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I will never purchase anything with you again. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence I reported the scam to my credit card provider! As it got closer to Christmas I started to worry, as they were to be presents. What to do?? Stick to Ticketmaster. There is not one good review about this dodgy company. , please contact the Customer Service team directly for further advice about your Refund. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. A copy of a notice from the examination body, school, college, or university confirming the change of date. They stole my money too. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Its a disgrace. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Safe, Fast and Verified If there is a financial failure of any Transport provider. The call centre shut the phone to the customer's face.. What happens to my money when I buy a ticket? Released a technology that is fully flawed just like the rest of the governing bodies around the world. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). chevron_left, Availability & type of seating will vary & is set by the venue. Then I looked on Trustpilot at their reviews and really started to worry! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But the thing is, they didn't. Any temporary relocation for work must be for a period of at least 3 months. Cannot add tickets to wallet. (Receipt required for Doctors note refund up to $100 or equivalent). Ticketek routinely mismanages ticket processing which should be simple. Abhorrently bad process for handling refunds and rescheduling due to illness. Any vehicle You plan to use during the Booking. Still waiting for my refund 6 months. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication If enough people do it they'll be investigated. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. A police report or crime number to confirm the theft(Self-declaration not accepted). Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I sent a message via the website and got the pdfs a day or so later. Anyone can write a Trustpilot review. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia I received an error message after purchasing tickets. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Safe, Fast and Verified You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Simply do not try to contact them in any way shape or form.Worst customer service. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Conditions that are unpredictable and the event is more than two months in the future. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Sell tickets directly from your Ticketek Account. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. All Theatres and productions and sporting events should seek alternative partners. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. I have now been trying for a refund for 6 months. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. A copy of the travel warning from the Government Agency. I haven't received my order confirmation email. Budjerah: 6:00 6:30pm They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Ticketek Voucher: $25 OFF Mar 2023 | Nine The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Everybody else looks like a paedo. So sorry. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Ticketek - Refundable Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Scalping 18. Maisie Peters: 7:00 7:45pm Refunds & Exchanges - Ticketek Australia Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. To read more about Covid-19 please visit our dedicated page here. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Adverse weather with no Government Agency warnings not to travel. Absolutely appealing customer service!!!!! After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. How insensitive is that. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence No contact, no reply, nothing.You have stolen money from thousands of people who need it. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Anyone has experience getting refunds from them or have advice on what I should do here? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). For many, international travel is back on the cards. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. They need a better system and more staff it seems. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Sell tickets directly from your Ticketek Account. A copy of the letter requiring Jury Service. Secure Accounts Widget Here are 8 tips for writing great reviews. Where You have not been physically examined by aDoctor prior to the date of the Booking. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? New comments cannot be posted and votes cannot be cast. Never ever again. Ticketek Marketplace - Buy and Sell Tickets Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Their customer service to follow up and right the problems is poor.