WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com On Feb. 26, StubHub's general counsel was hailing the company's . Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. It's my money, why are they holding it?!!!! It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. This cookie is set by GDPR Cookie Consent plugin. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. What are you going to do to help your customers? StubHub changed its fine print on March 25, offering most customers just a credit. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. They could not refund me nor give me the seats I wanted. Wisconsin residents could get ticket refunds after StubHub settlement Also how can stubhub charge me $176 when I never received any money for this purchase. It not I guess it is small claims. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. So much for the 100% guarantee. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. It is taking Stubhub about 120 days to process refunds. "We were only allowed 120 percent credit toward future concerts, not refunds.". That's not their fault, that's your fault. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Dworsky says he hopes she'll intervene. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. September 15, 2021 Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. The cookie is used to store the user consent for the cookies in the category "Other. The FanProtect Guarantee is StubHub return policy. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. That's literally the only way you can get your money back from these thieves. Stubhub Return Policy and Refund Guide I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Ticketmaster, for example, states that if an event is . In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Massachusetts has clear rules on returns and refunds. My husband and I had tickets for Food city 500 on Sunday April 5,2020. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. If there is any changes to that, all affected buyers will be notified via email. StubHub Changes Refund Policy For Final Four Ticket Buyers anyone have any advise on how to deal with this? Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. However, if it's not in your name you can't get this done. "The return of live events, the input of customers, partners, and regulators, and the . State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. Many events this past month were canceled. I simply do not understand how this can happen. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. DO NOT let Stub Hub take advantage of you! if you have any questions please feel free to contact me. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Just bought tickets. Yes Needless to say, I initiated a dispute over StubHub's transaction. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. That's why they have a return policy. i have attached the information from the venue. We're not refunding money at this point,'" Cormier said. Ticketmaster Changed Its Refund Policy Without Notice - Travel We were able to register one wristband, but not the other. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Make the best possible case for yourself. StubHub is a global marketplace and our policies vary by region, in line with local guidance. My girlfriend's 30th bday gift is being ripped off! Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. I would like a refund!!! So I would like a refund for the pass that was never sent to me. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I sold two tickets on StubHub and only received payment for one. No Refund Policy? I would like my money back due to a postpond concert hours before the concert. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. If you sell on Stubhub they will waive the sellers fee. Spent $314 for daughter and friend to see Harry Styles. Terrible service as solution they've suggested me to sell them again, so fraud other people! The company even repeated that promise of full refunds in an email sent to Cormier in early March. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Paid over $550 for two Hangout festival tickets. I lost my tickets. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. . I emailed them screen shots proving there was no such disclosure. Angry Fans Say First the Concerts Were Canceled, Then the Refunds StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. I am quite dissappointed. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I purchased two tickets listed on site. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available.