We hold a pre-authorisation charge of GBP14.75 on all new registrations. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. I understand and appreciate that youre disappointed, and would really like to help. I look forward to receiving more information from you. The process is anything but"efficient, ""simple, "or even clear. This is a very unprofessional way of handling the situation as this concerns health and safety. Frustrated I shut down the second account as well. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! This is not the case. Move out, and move on. Once your agreement with us has been renewed, well confirm it via email. Lorraine Brule https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Office Space and Coworking prices are per person per month and are dependent on inventory availability. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. French has been your invoice and communication language since day one but Ive just updated it to English for you. Fully equipped spaces for gatherings of any size. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. This was the most frustrating service that I ever experienced. If you refuse to pay their bogus invoices they will send you to collections. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. It is just because of the nature of my job. When you sign up for a monthly experience, you are assured that you can cancel anytime. Find another option. Hi Frank, Im sorry that you feel this way. Manage all of your workspace and business needs. [Resolved] Regus Review: Termination of membership agreement Is a Regus Gold Membership a Worthwhile Elite Benefit? Service 110 Value 107 Shipping 48 We ask all our customers to add an automated payment method to their account. Get help. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. They are thieves and scammers! DO NOT TRUST THESE FRAUDSTERS It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Thank you, Boost your business and gain an instant local presence with a virtual office in Fort Wayne. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! It then states that you must provide this written notice at least three months before that end date. She said it reverts to a month-to-month, but to review the Membership Agreement. There is absolutely zero opportunity to engage with the corporate infrastructure. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Horrible Customer Service and Billing Practices! I have been transferred to a new location. This will ensure the agreement ends at the current final date and will not renew further. Michelle Spire Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Platinum Plus costs about $300 more, but it really wasn't clear why. This is also very unfair as we are paying for an office that we are not using because of the heating. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. This should not come as a surprise to any customer. I am sorry if you feel this way. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Please fill in your details and a member of our team will contact you shortly. Such companies should not exist. You can start your agreement on any day of the month. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Meeting Room Rental | Conference Rooms For Rent - Regus Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. I look forward to receiving more information from you. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. The reps refuse to escalate blatant misconduct on their part to their management. I have a Regus lease and have been trying to cancel the agreement for the past two months. So I assumed the purchase transaction failed and chose a different vendor. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Be part of a vibrant coworking community with dedicated desk or hot desking options. Originally, total costs 20k THB, but end up with 50k THB. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. This answer was rated: . I have never experienced such horrible customer service! Press question mark to learn the rest of the keyboard shortcuts. I have stopped all payments since then due to loss of job and relocation for school. I cannot wait to advise every person that I can against engaging with this organization. Michelle Spire I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Event rooms, boardrooms, training rooms, and more. It was a nice experience to be able to associate with the Church for so long. I wish I never did business with this company. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. I had a membership for over a year. Im sorry if you felt the need to escalate this. How do you update your credit card details? Head of Customer Services. Companies can ask for reviews via automatic invitations. All of our templates are completely free to use and are designed to save you time and hassle. due to insufficient funds. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Just drop in to a location of your choice whenever you need a place to work. It shows 16 British Pounds per top-up for me. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Blue membership is free and includes only the discounts. No staff available for contacting on the event day. Hi Cami, Im sorry that you feel this way. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Thanks again for everything I will be happy to recommend your services! If you need further support, please feel free to contact our team member who is in touch with you. Hi Ryan, I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! As a result, your current term will end on 31st December 2022. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Our dedicated teams work hard to help all customers but I can also help you have this resolved. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Its nonsense in most cases and one should be able to continue with an office space. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Id like to be able to help but havent been able to identify your account. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. If we . PDF These General Terms and Conditions apply to Office/Co -Working - Regus This comment was posted by a verified customer. Please note that depending on your email provider it may take a few minutes . First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. I would like to request you to cancel my membership with you kindly. Beautifully designed coworking spaces to help facilitate new connections. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. If so I might cancel my Regus ASAP as to not forget. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. And, as I am moving to another state, it won't be possible for me to continue with the same. We will then confirm your payment date and amount. They charge your card for amounts more than stipulated on invoices! And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Hi Andrew, at least on my Regus account I am not required to have card details entered. Receptionist only can communicate by email, even for the most important things for your business. On this page, you can first browse which airport lounges are available through this partnership. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Best, Lorraine Brule Global Customer Service at Regus The additional increase in your monthly fee is due to the annual indexation. Your language and other settings can be amended through your online account i. E., myregus.com. Go anywhere but here, Hi Eric, thanks for reaching out. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Book on the day or in advance via the app. Membership: 2.3.1. I contacted Regus immediately to explain the situation and cancel my service. Paid for parking online and have now received parking ticket from private company. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Let me assure you that we most certainly do not hate our customers. Avoid at all costs. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Cancel Your Regus Contract - Typeform Your local team are always your first point of contact. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Kind regards, its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Were sorry you had this experience and would love to help. Regus offers flexible, high-quality and relatively inexpensive office space. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Verification can help ensure real people write reviews about real companies. Stay far away from Regus folks. How to Cancel Regus Contract - Community Evangelical Church Kind regards, Then get in touch with our team to make your next move. Customer service left me on hold until the company closed then hung up the phone. Absolutely unacceptable behavior. It should also state the reason behind why you want to cancel the membership. These emails were sent to the email address you registered with us on the same day you signed the agreement. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. I entered card for both. Lorraine Brule Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Im sorry if you felt the need to escalate this. I would love to help further but havent been able to identify your account. I have received a GBP14.75 charge after registration. Office & Coworking Memberships | Regus No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Once a class has ended, no changes can be made . The quality of Regus office space is good and available services/appliances were reliable. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. So, I would like to request you to cancel my membership with you kindly. Advice STAY AWAY, Products used:Virtual office I only need to book workspace occasionally - why should I register? Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. Regus Online Account Does anyone know how to get the GBP payment back? It's a yellow button near the top of the page. Best, I had an error with their billing department which was 100% their fault. To my horror, the contract sent was being auto renewed without my consent. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. My membership number is XXX-0000-11111-0000. Remember that I need to escalate this and if I escalate this it will not be approved.". You can only revoke a membership attached to an active class. Global Customer Service at Regus, They auto renew your contracts without your permission. It was a nice experience with the club. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We have checked and cannot find any payment details set up in your account. Once they sell you something that will be the end of you being treated as a valued customer. This is the first time I am ever writing a negative review for any company in my life. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. If processed correctly online, we would not be able to ignore your requests. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Coworking - Spaces You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. This is also very unfair as we are paying for an office that we are not using because of the heating. Do not use this scam company at all costs We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We have never had a late payment in the 7 years we have been there, which accounts for nothing. This company is completely disorganized, and crooked. I have been charged for restoration fees even though the office was not restored at the time of my move in. Your email address will not be published. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Comfortable, professional environments. 205 0 obj <>stream In the next paragraph, you should ask the authority for confirmation of cancellation. Thanks again for your comments which help us improve. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. I believe both are correct. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Their automated system was charging me for a service their system just added to my account. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Its an automated process. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Thanks for the heads up on this. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Guide to the DragonPass lounge membership program. How do I revoke a membership I sent? - Ramsey+ after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I hope youll continue to serve more and more people and make their life happy and prosperous. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.