It can happen on any website where payments are taken. Learn how. Ways to get paid when selling tickets on StubHub : StubHub If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. With mycashbacks you get cash back & discounts very easily! If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Get the transfer info. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. We endeavour to rearrange delivery with the customer or arrange a collection point. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Why can't I see my order or sale in my account? At no time do We provide the Buyer's payment information to the Seller. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. What is the viagogo complaint handling process? Viagogo releases data showing huge scale of ticket touting 25 April 2018. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard This does not affect our editorial independence. . If it completes and they do not refund or you don't get your item then you can open a paypal dispute. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. 6.10 Notices. Is commercial property a great value investing opportunity? You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. A source close to Viagogo said it had no other connections to Global Experience Solutions. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Visit the Payment Methods section to update the details. 2.5 Tax on Seller Proceeds. Click the more button to email us. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google This content may be old or outdated. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Read more hen we pay for them, not a week before! 1.2 Ticketing Exchange. . Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. 2.2 Registration. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Here is what happened. Viagogo may have to pay back millions of pounds to fans Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Event dates, times, venues and subject matter, which are listed on the ticket, may change. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Is that normal? For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Snoop Dogg Tour 2023. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. 2.12 Seller Payment. 5.4 Making Adjustments. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading How do I delete my listing? Is buying tickets from Viagogo safe? - Quora When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Such notice shall be deemed given one business day after the email is sent. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Apparently not. 6.4 Release. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. 1999-2023 PayPal, Inc. All rights reserved. Buyers: viagogo charges a service fee on top of the ticket price. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Dispute raised viagogo - PayPal Community Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. How do I delete my listing? You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. This fee will be deducted from your payment. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Red Hot Chili Peppers Tickets. Sellers: once your tickets have sold, viagogo charges a service fee. This is so we can promote the sale of tickets and items that You list for sale. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. By using our Site, You agree to accept this Agreement. Jun-18-2021 11:52 AM. We do not write articles to promote products. 7.2 Copyright. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. StubHub Sold to Smaller Rival Viagogo for Over $4 Billion Pay in 10,000 for bonus. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Court dismisses Viagogo's appeal on misleading representations and So its not int he sellers interest to sell fakes or not actually have the ticket. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. We will be looking closely at this evidence to ensure that the order has not been breached. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Sellers: once your tickets have sold, viagogo charges a service fee. Almost all retailers now have an option to 'save this card for faster check-out next time'. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". viagogo - Buy & Sell Concert, Sport & Theater Tickets Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." What is the Viagogo booking fee? - Quora The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. 2. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Viagogo says it does this but takes no other steps to prevent the practice. viagogo payment to seller We are not involved in the actual transactions between Buyers and Sellers. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Before taking this step we advise that you take a look at our advice on writing a letter before action. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. How sellers get paid 2.13 Ticket Information. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Start today for 5% back on up to $1,000,000 in branded sales. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Consumer rights is a division of Which? Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Australian music stars warn fans of buying Viagogo tickets The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . 7.5 Miscellaneous. 7.1 Ownership of Intellectual Property. 2.7 Payment Authorization. Pay by credit . Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Shoppers are advised to double check card details when shopping on computers or mobile devices. 2.3 Username and Password. We will also add sales or value added tax on our fees as applicable. If an event is rescheduled to another date, your tickets should be valid. Help! Is Viagogo Legitimate??????? - The Student Room Viagogo Salaries in Limerick, Ireland | Glassdoor 3. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 3.1 Accurate Descriptions. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. The comments below have not been moderated. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. You are viewing the PayPal Community Archives. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally.