They charge an excessive retainer fee. We may have received incorrect data. Company Name: Max Dragon Technology It took almost 2 months. Turned up at 450 Bath Road, Heathrow. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. If you have a helpdesk contact, we would expect a 24hours reply. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. This company bills you for services you do not use. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They are scammers, and incredibly dishonest. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Our advisors are ready to help you find the right place for you. Regards, Sandra Melody Head of Customer Services Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. I would recommend that anyone considering using this company to think again! Build an instant presence wherever you need to be, at prime business locations. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I really thought that this company would be a good option for expanding our business. We will then confirm your retainer refund date and amount in return. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Available for as little as a day, or as long as you need. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I have been renting an office space at Regus in Kings Hill for over 12m now. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Contact the organizer to request a refund. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. You will regret signing with Regus. Our invoices are due on the payment date that is displayed on them. If you need further help, pleasespeak with our team member who is already in touch with you. same goes with debt collector from malaysia that emailed me abt 3 months ago. this is absolutely gross and scam. This is a multi-location business. Once they sell you something that will be the end of you being treated as a valued customer. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Regus does not communicate with customers via telephone. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. So now you can enjoy more, for less. We will then confirm your payment date and amount. It's an automated process. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. We have checked and cannot find any payment details set up in your account. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Of course, she did not reply to me yet! S. Where's gone them? (Update) Do not delete my post! They signed me up for things that I didn't ask for - didn't realize it in the fine print. Service 110 Value 107 Shipping 48 However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. It can take many months and still not response. It won't go in any direction! 7. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Best regards,Michelle Spire. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Don't be fooled by that. Manage all of your workspace and business needs. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. September 22 Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Briana got my call. Well guide you through the process. I cannot stress enough the lack of professionalism and poor service. A member of our team will get back to you as soon as we have the details. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Trustpilot is assessing this review in accordance with our flagging process. Give your team a place to focus, thrive, and grow, while we take care of all the details. Customer service is simply poor. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. I am a small business and cannot afford any of this. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Stay away!! Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Such a transfer may require entry into a new agreement. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This company bills you for services you do not use. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! It is IMPOSSIBLE to get them to stop charging. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com The reason why we're asking all our customers to provide details online is to prevent fraud. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Appreciate your immediate reply. Paid for parking online and have now received parking ticket from private company. 2023 Trustpilot, Inc. All rights reserved. We also ensure all reviews are published without moderation. She apologized to me and promised me to rush to send me it by coming Wednesday. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Log in to access all our services and products Email. International Association of Better Business Bureaus. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Best regards,Michelle Spire. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. One business week has passed since I post it here. Thank you! Interested in a new product or service? Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Kind regards, Lorraine BruleGlobal Customer Service at Regus. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. think about how low this company is. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Hi Mike, Im sorry if you felt the need to escalate this. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. We ask all our customers to add an automated payment method to their account. Such companies should not exist. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Regus flagged this review for containing harmful or illegal content.Read more. Avoid at all costs. I asked a receptionist to help my issue to the Regus help desk. I would love the opportunity to help further but havent been able to identify your account. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. We have a team of specialists available 24/7 to help you find the best solution for your business. Office staff are always friendly. BBB Business Profiles generally cover a three-year reporting period. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. With whom I spoke until now? The company left an official comment to this complaint. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? It goes against our guidelines to offer incentives for reviews. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Thanks again for your comments which help us improve. This company offers executive suites & office space, virtual offices and meeting rooms. August 31 Changes in an organization are about more than just policies. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Best, Lorraine Brule Global Customer Service at Regus. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Ts and Cs apply. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. As expected, I didn't get any reply yet from Regus. Verification can help ensure real people write reviews about real companies. September 14 Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. I would love the opportunity to help further but havent been able to identify your account. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This will surely increase the credibility of your complaint. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Your satisfaction is very important. ComplaintsBoard.com is a leading complaint resolution website on the Internet. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. After being in my new office they are increasing rent by 8.7%. Please remember that the retainer is refundable at the end of your agreement. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. That exception is made on the understanding that an additional service retainer is payable. Be part of a vibrant coworking community with dedicated desk or hot desking options. Contact: +65 [protected] Have a question or issue with your current products and services? You should do so via your online account (www.myregus.com). A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. 25% off. I told you my account number is 9054006! Our coworking spaces are designed with collaboration in mind. Manage all of your workspace and business needs. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. I couldnt see your email address or Regus account reference in your message. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. You will regret signing with Regus. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Helpful (1) Alice C. on 9/22/20 SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Absolutely unacceptable behavior. Need to file a complaint? We pay those as well. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Please advise what can we do to get back our retainer refund? I sent an email to Briana and asked how my process going on? At the end of your contract, they will automatically renew you without a signature and without consent. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. She promised me that I could get it on October 19 because it took 48 hours. Sandra promised me to escalate my procedure below, however, when could I get it safely? I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. The complaint has been investigated and resolved to the customers satisfaction. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Its a healthier, greener, flexible, and more cost-effective way to do business. Theyre a great place to connect with colleagues, clients and other like-minded businesses. The complaint has been investigated and resolved to the customers satisfaction. Anyone can write a Trustpilot review. Browse our full range of products and services.