Read more. Then, this is the place where you can find some sources which provide detailed information. This field is for validation purposes and should be left unchanged. We'd have had to build out a lot of infrastructure. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. If there are system issues, you will not get paid. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Press & Media. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. You can also manage cookies in your browser settings. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Join Liveops Nation and experience the freedom and autonomy of being self-employed! First, check out our frequently asked questions about the agent experience and application process. Some clients also pay commissions. The freedom of an entrepreneur. This was a tight category! Quickly assessing customer needs and providing sound solutions. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Login to know the status of the ticket. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Be a superhero sales agent with great earning potential. Learn about Liveops Enterprise Solutions Click Here . Login here. Outspoken. Managing multiple systems, programs, and screens simultaneously. By Veronicas pandemic story is unfortunately all too common. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Browse case studies, customer service tips and other helpful resources for enterprises. You can also manage cookies in your browser settings. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Community. Sound: Must have a sound card installed and be equipped with speakers or headphones. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Health, Dental & Vision. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Users verify their identity by . Want to become a Liveops agent? Copyright 2023 Liveops, Inc. All rights reserved. We've been partnering with Liveops since 2010 for all our inbound needs. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Across the web. Liveops exists to improve people's lives, and . Client opportunities may have additional requirements, including expanded client-specific certification. View our background requirements here. Come on board! But we were just relentless, and in one year we moved all of our workloads to the cloud. Get Directions Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. When I started it, my team said, Youre crazy. Learn more about how Liveops virtual contact center solutions can scale your business. As a lot of people in the company say: it just works. Public Relations e-mail (press@liveops.com) Locations. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. We use cookies to improve your experience on our website. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Our Offices. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Qualify and onboard contractors in record time. (sales@liveops.com) Press & Media. Liveops employees can directly contribute to the success of students journeys through college into . Here's everything you need to succeed with Okta. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Submit an application for an available virtual contact center opportunity. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Get started on your new home business Flexibility. Check the Eligibility requirements and make sure were currently accepting applications in your state. Earning potential. Forgot Password Enter the email address associated with your account. fits your experience, personality, and preferences the best? Hello, Liveops. Okta offered exactly what Live Nation needed. Apply now and a member of our team will work quickly to review your application and provide next steps. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Flexibility. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Different programs have different pay structures. Grow your home business through Liveops client network, working with the brands you know and love. Copyright 2023 Liveops, Inc. All rights reserved. Heres a direct link to where you can sign up. One where youre provided with free warm leads? It changed what we focus on as IT, he says. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Secure your consumer and SaaS apps, while creating optimized digital experiences. Still have questions? Agent Sign-In. Autonomy. Customers sometimes need to speak with a live agent. Organizations. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Earning potential. Reach out to us. Okta was leaps and bounds ahead of all the other providers, says Myers. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Find Out How & Apply . The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. GROW YOUR BUSINESS You don't necessarily have calls every . Take our quick quiz and well recommend our top client matches for you. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. The only downside is a lot of training without pay. Liveops is a recognized thought leader in the virtual contact center and customer service industries. After all, says Myers, Okta is arguably the most successful application weve ever deployed. They love it because it does what it's supposed to do.. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Our developer community is here for you. Assist customers with orders, questions, and returns. Gift Matching Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Live far from an urban center? We cant do this. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Best of Antivirus Software. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. This means you can choose when, where, and how often to work! https://join.liveops.com/work-from-home-call-center-jobs/ 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Liveops Okta. Pay, Vacation time, You get to work from home. No matter what industry, use case, or level of support you need, weve got you covered. Login to track your existing support requests. Provide support to users of top tax software providers. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Pros. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. To accept cookies continue browsing as normal. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Enterprise Solutions. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Hard to get in contact with managers for help. IT Support You are using an unsupported browser. management. Then Liveops is looking for you! Whats it like to be self-employed and provide virtual contact center services? Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Which equals no money! I like feeling like Im helping people all from the comfort of home. That syncs to Okta and then that person cannot access any applications. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. This means you can choose when, where, and how often to work! Have additional questions about applying? Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. From professional services to documentation, all via the latest industry blogs, we've got you covered. Knowledge Base. Conducting inbound/outbound customer service calls. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Copyright 2023 Okta. A wide array of jobs -- many of them well-paid -- don't require a degree.. Password Remember me Or, sign in using: Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Work from home. We use cookies to improve your experience on our website. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Apr 04, 22 (Updated: Sep 19, 22) See Capabilities for more details. The cons are being able to work in your own home. Keep contractors happy with accurate payments on time, every time. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Independent Contractor Live Nation currently has about 15,000 internal employees using some 250-plus applications. Find top links about Liveops Nation Login along with social links, FAQs, and more. Find Out How & Apply . You are paid the the talk/email minute when working so your pay for each day will vary. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Join Liveops Nation and experience the freedom and autonomy of being self-employed! REDUCE RISK Rest assured your contractor compliance is always audit-ready. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Not sure which client opportunity (or opportunities!) You can also manage cookies in your browser settings. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Innovate without compromise with Customer Identity Cloud. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. I still love it., You make your own schedule. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. To accept cookies continue browsing as normal. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . It was as simple as they said, adds Myers. Want to become an Independent Liveops Agent. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Login. Earning potential. Unlimited Flex Vacation New Parent Leave Protection. Your customers deserve the best at every touchpoint. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. The background check requires a $24.99 processing fee paid directly to our vendor. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Need to plan around other commitments? TMCF is the nation's largest organization exclusively representing the Black College Community. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Support. The more investment you make in yourself, the greater the reward. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Sign an Independent Contractor Agreement. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Director of Customer Care, healthcare organization. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. With Okta we're able to quickly deploy tools to new employees. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. . Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Click herefor technical info. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Join the revolution of the modern contact center! 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Flexibility. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Go Further; Marketplace. This means you can choose when, where, and how often to work! Unfortunately they dont pay a minimum per hour like other companies. But what good is making your own schedule if you cant get a schedule?