The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. I waited 2 days and tried the access code again..still nothing. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Phone: 866-788-2482. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! 7 calle 1, Suite 204 I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. The company prides itself on being a Fan-to-Fan service. Contact us United States and Canada. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! How do I contact StubHub support? - KnowledgeBurrow.com Enter your gift card PIN in the PIN field when prompted. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? How Do I Contact StubHub For Refund? | Insurance Guide Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC An email might never be responded to, and the same goes for phone calls. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. This number worked fantastically, and I got all I needed accomplished! Covid 31 Refunds 41 StubHub 211. Request and Get a StubHub Refund Right Now. I had a fraudulent charge on my credit card account from Match.com. I was a no show due to a soft water flooding of o We have a great help article here which provides the steps to list these Mobile Transfer tickets. Georgia For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Solved: Refunds - StubHub Community / What happens when an event is canceled. Your refund will be processed to the payment method used at the original time of purchase. It is possible to request a refund on a purchased StubHub ticket manually. To reach Customer Support call 1-866-788-2482. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Having difficulty navigating this. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. The April 25th show was canceled due to COVID-19. After the switch, you will enter the email address you use to access the community in order to reset your password. Registered users: Log in to your StubHub account. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Customer Service training is needed. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Customer service all the way to your seat, 2000-2022 StubHub. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. How do I contact StubHub for a refund? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. StubHub - Buy & Sell Concert, Sport & Theatre Tickets It is taking Stubhub about 120 days to process refunds. I think I'm golden and I made my sale. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Get immediate StubHub support from HelpOwl.com. And 2 hours before the game I had no listings active. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e They may sell them for more or less than face value. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Would not make an exception,to a hotel reservation I made thru Priceline. Sellers . Bradley R. Hightower. How can I email stubhub to refund tickets for a cencelled event. Combined with viagogo, we now span 90+ countries around the world. Another way you might reach the company is by sending them an email. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. A few days later I'm only paid out for 1 set of tickets. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. StubHub changed its refund policy about a month ago. Your online site is a disaster, It does not work to apply a credit. This number works. Click here to explore your options! Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. You can also try refreshing your Listings page. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. All Rights Reserved. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. How to request an event on the StubHub website. StubHub is a marketplace where fans buy from and sell tickets to one another. Postponed events may not be eligible for refunds. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Get useful tips, expert advice and cute animals in your inbox every week. Wish they would help. It is free to list tickets for sale, and to search for tickets to buy on StubHub. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. If I did I woulda dropped my price or took my friend to the game. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries.