A brutal sucker punch in the OVC tournament stopped the game in its tracks. Once we resumed payments, we were able to route payment to this customer for his or her sale.. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Yes 3. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. Your email address will not be published. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund August 20, 2020 / 6:06 PM We will process the refund to your original payment method within 5 days. For third party ticket resellers, it gets even more complicated. News provided by The Associated Press. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. 8, Ch. The credits are valid through the end of 2022. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Call 1-800-GAMBLER. For big sporting events, when is a sellout a sellout? StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. After a canceled event, StubHub charges the seller for the amount collected. Buyers turn to credit card disputes to recoup cash. This material may not be published, broadcast, rewritten, or redistributed. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Not surprisingly, this new policy has been heavily criticized. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Suite 204 McMillan has had a StubHub account since 2017. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Its no longer giving refunds, just coupons. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp You don't throw him out of the restaurant," Rossman said. Explain your situation and why you wish to receive a refund. But these are unprecedented times.. "You can apply this coupon to one or multiple StubHub orders in the. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Those will be paid out by the end of May. Its a material term of the agreement, Kimmel explained. 2020 CBS Broadcasting Inc. All Rights Reserved. StubHub updated their policy today. Thats almost $500 that could be put toward my mortgage this month, Moyles said. No problem. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. We'll email you when an event is canceled. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). Unfortunately you will not be entitled to a refund. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Postponed events may not be eligible for refunds. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Terms & Conditions. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. The Associated Press. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Theyre not offering one and I cant make the new date. Live events: StubHub will offer refunds for canceled events after For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" In part, thats why theres all the angst. How do I know if my event was impacted or where can I see the event status? 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Help us improve this article with your feedback. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. All Rights Reserved. By choosing I Accept, you consent to our use of cookies and other tracking technologies. AG Racine Announces Settlement With StubHub Over Cancelled Tickets Market data provided by ICE Data Services. Postponed events may not be eligible for refunds. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Avoid touching your eyes, nose and mouth with unwashed hands. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). List of canceled, postponed, and rescheduled live events - Ticketmaster Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Cookie Settings/Do Not Sell My Personal Information. Sorry we couldn't be helpful. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. r/stubhub - This is how I got my money back from StubHub. I would Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Always cover coughs or sneezes with a tissue or sleeve. Dial 833-228-5143. How are others in the industry handling this? Payouts delayed for events before COVID-19 shutdowns. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Birmingham, Alabama 35203 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. There is no place on the website that says you have a time limit, but you do. Stated performance for THIS DATE, THIS EVENT, is canceled. If you've purchased tickets, you'll . StubHub's sole discretion (unless a refund is required by law)." 24. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Worth to consider! Eli Lilly announced a cap on insulin costs. StubHub to refund canceled events after pandemic complaints - USA TODAY Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. Its important to know your consumer rights when you ask for a refund.