This page includes debit cards and refunds. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. What should I do if my card is lost or stolen? Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. This might take a few seconds. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. This means we couldnt process your payment for automatic reloading. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. A single beep and a green light means you paid for your ride. Thank you! Both discount and regular Clipper cards can be ordered and managed online. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. You can use cash value on all transit systems that accept Clipper. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Clipper isadministered by the Metropolitan Transportation Commission. Why not? If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Youth/Senior Cards. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. The card reader at Caltrain stations. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Pay With To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. You can also set up Clipper on your phone through Apple Wallet. We recommend arriving at least one hour before your ferrys departure. It is charged for those who enter a station, ride a train, and then exit the same station. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. The discount is even greater if you add multiple nights! Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Be sure to review the paper ticket fare chart at the station. Your mobile wallet will display purchase options for your selected Clipper card. Purchase at various retail locations , including BART and Walgreens. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Clipper on your phone will not unlock a bikeshare. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Robbins parking lot locations are also available for overnight parking. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. There's no need to open an app. Phone. A couple of things have to happen before you can use the value. Make sure you always have a current email address on file. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Log in to your account to add a Backup Payment method. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Can I set up Auto-Reload for cash value and a pass? To add a card to your Android phone, open Google Pay and click the + sign. Yes. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. For iPhones, theantenna is in the top third of the phone. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. School attendance clipped by new transit passes - Oakland North A: You made me laugh, thanks! The exception is BART HVD, which will be available the following day. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Using Clipper | Clipper Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. As others have said, it's RFID interference with other cards that's likely the problem. Clipper: Clipper is the all-in-one transit card for the Bay Area. Caltrain. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Failure to provide such evidencemay make you inadmissible to Canada. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Indeed! When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Privacy Policy. 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The Salish Sea is world famous for observing a vast array of whales and sealife. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Tag again or use another payment method. So if your primary funding source is declined, your order will be charged to your backup card. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Once you hear a single beep that means youve paid your fare and are good to go! For more information, visit Sales and Service Locations. To provide payment, log in to your Clipper account and edit your Primary Payment method. In person at the AC Transit Customer Service Center. New to Clipper? Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? 2,123 Reviews. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. #16 of 92 Boat Tours & Water Sports in Seattle. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Will the toll lanes reduce traffic jams? will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Seniors age 65 and over get62.5% off with a Senior Clipper card. Skip the side navigation menu and go to the main content. 2020, Metropolitan Transportation Commission. Can I get reimbursed? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Discounts; Where to Use; Follow. To add value to your Clipper card, open your mobile wallet on your phone. Yours is the first email Ive gotten on this issue. For more information, please see our Clipper automatically checks for a valid pass. How do I set up and use a Clipper card on my phone? Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. RTC Card and Accessibility. Clipper says it does not take funds away, even if the card goes unused for years. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. My card shows it was cleared month ago but the card is saying it doesnt have enough money. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Clipper Navigation - Wikipedia This page includes when value is available, online orders, different types of value, and blocked cards. Choose to stay logged in or to log out. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Picking up your value means loading the value on your card after youve placed an online or phone order. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Be sure to review the paper ticket fare chart at the station. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. This is just another barrier to transit: an opaque payment system. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. For more information, visit Sales and Service Locations. There are three seating classes on the Victoria Clipper ferry. 213-204-2900. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Check Clipper News for holiday or modified hours. If the condition evaluates to false (.F. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. A little work up front helps you save money. Please visit theGovernment of Canadas websitefor more information. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. You can use Clipper cards on all Bay Area transit agencies. You will need to tag your card to a card reader or ticket machine to activate it. Funds are immediately available when added using a vending machine at BART. The terminal is located on Alaskan Way at Pier 69. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Enjoy the convenience of booking the entire trip all at once. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. What is the maximum amount of cash value I can load on my Clipper card? As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. 877.878.8883. Clipper card scan fails every time, this is driving me nuts! BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Everything you need to know when you travel with Clipper! When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. You can load up to $300 on a Clipper card. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Find your service: AC Transit. Transit Agency Tips. You will still need to use your plastic Clipper card for this. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Muni offers several ways to pay your fare. Discounts; Where to Use; Locations . Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. All discounts are set up in advance through Clipper. Routes available between Seattle and Victoria. Clipper and Pay by Phone | bart.gov You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. For Andriod phones, you may need the move your phone around. Our terminal in Victoria is currently open 10:00am 5:00pm. Imagine you want to take a trip on SMART that costs $5.50. Clipper account access including checkingyour balance can be found on the Clipper website. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. New to Clipper? Once you do that, it will show up in your account. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Log in to your Clipper account. What happened to my order? Go Pass on Clipper Program | Caltrain Select Clipper card and follow the instructions to add a card and load value. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Get the Clipper app. This page includes Using Clipper on specific agencies. Why isnt it on my Clipper card? You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . There is a 50 cent surcharge per trip for paper tickets. We offer a variety of discounts as outlined here. All rights reserved. Clipper BayPass Sets Sail with Unlimited Transit Access Cash value and transit passes are not interchangeable. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Proof of payment is required. Skip the side navigation menu and go to the main content. Clipper card says still in progress . NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. There is a 50 cent surcharge per trip for paper tickets. Choose an Option to Begin Planning Your Trip. On the cable car, the conductor carries a handheld card reader. We notify customers 30 and 60 days before the expiration date of their payment card on file. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Your session is about to expire due to inactivity. Learn more about using Clipper on your phone. I have loaded a lot of money on a clipper card through the website months ago. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. A Station Agent can help direct you. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. You can also add value through the Clipper app. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. The money is still missing. Keep your phone handy in case an inspector asks to see your fare. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Registered cardholders can report lost, stolen or damaged cards and request replacements. We will automatically send a declined payment notice to the email address in your Clipper account. What is the best way to tag on the new Clipper card readers? If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps.