/Tx BMC To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& /Tx BMC E\\y\F@B.THH!*o* The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. EMC Transit pass refunds are subject to transit agency approval. Riders have 2 options for getting a refund: To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Your session is about to expire due to inactivity. /Tx BMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. f H*2T0T341f& When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. 0.749023 g There is a 50 cent surcharge per trip for paper tickets. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Registration is easy, and its free. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). I havent needed to use it in that time. 0 0 10.146 10.364 re The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. No service to Chase Center atthis time,stay tuned for updates. f Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Ticket Refunds. EMC Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Options to Oakland Airport from Union Square. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Its also required if you want to set up automatic reloading. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream I would love to consolidate all the cards into one card. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. We contacted Clipper and were instructed to write letters to get the refund on two cards. Less than a cup of coffee. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. more. EMC Skip the side navigation menu and go to the main content. 0.749023 g If you have a question, please call (510) 464-6841. The VTA Smart Passallows unlimited travel on VTA buses and light rail. EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. All rights reserved. Your session is about to expire due to inactivity. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. Then take a long joy ride on Caltrains. Clipper is the all-in-one transit card for the Bay Area. Station Agents can also provide pre-addressed envelopes to Treasury. 2020, Metropolitan Transportation Commission. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Learn More about the future of clipper (external link). This option helps you avoid paying for postage and is the most secure option. For more information, call the BART Treasury at (510) 464-6841. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Clipper cards will hold a maximum of $300. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. 0 0 10.1455 10.364 re You will get a check in the mail at the address you provide. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. /Tx BMC And Metro card. 0 0 10.1455 10.364 re For details about how to apply for a refund, download theClipper Cancellation Form. How can I manage the account on their behalf? Tab will move on to the next part of the site rather than go through menu items. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream It is available for free to eligible university, and hospital employees. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream He started his journalism career as a sports editor in Iowa in 1975. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Phone. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. 0 0 10.146 10.364 re Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Include the card number in your description. EMC endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards are eligible for refunds. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. o Discover . Otherwise, you will be logged out automatically. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Skip top navigation. You can add value, see what's on your card, and see recent transactions. Opens in new window. Clipper's on your phone! EMC 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, including fines, please see Caltrain's fare evasion policy. That will show you the cost of each trip. EMC If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. If unsuccessful, your Clipper card may be defective or damaged. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Warriors Ferry / Chase Center Service San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Phone. /Tx BMC Subject . *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Describe the situation, including your account information. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. You can have multiple adult cards associated with a single account. A: No. Tickets submitted for refund must have been purchased by cash or debit card. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Registration is easy, and its free. I'd calculate your estimated usage and only put that amount on the card. If a Clipper card is not used for six months, it can be deactivated. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. walk from 12th St. BART to Jack London square? I dont think you can get back the basic Suica fee either. Transit pass . endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. EMC New. EMC I only pray theyre still there. For youth, seniors, people with disabilities and low-income adults. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. A: Many others are praying, as well. 0 0 10.1455 10.364 re EMC Otherwise, you will be logged out automatically. endstream endobj 185 0 obj <. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. No. Clipper is committed to protecting your privacy. H*2T0T341f& Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Learn more about our privacy policy. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. E\\y\F@B.THH!*o* If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Credit Card Type (check one): o MasterCard . /Tx BMC Key Clipper information translated to Chinese. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Registering your card protects your card balance and allows you to set up an online account. The Go Pass is valid for thecalendar year: from January 1through December31. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. safe parking at hotels near Oakland Airport?? All rights reserved. Minimum monthly payments are required. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). EMC Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. No service to Chase Center atthis time,stay tuned for updates. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. /Tx BMC endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. What do you recommend for getting this resolved? Visit our VTA Smart Pass page for more information. Please contact Clipper Customer Service at 877.878.8883 to request a . H*2T0T3415Rf& Please note that, Caltrain has a proof-of-payment system for fare enforcement. Get Morning Report and other email newsletters. EMC Stanford University. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Left and right arrows move across top level links and expand / close menus in sub levels. The old website used to show added values, ready to be activated, but no longer does. H237402VH2P0P04341Qf& If youre not paying with Clipper, please see an attendant for information about ticket purchase. Getting dinner in Oakland this Fridaywill I get robbed? EMC So we just kept our Suica as well as our Icocaused in the Kansai. 7) d"W0%Q T endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Discount Cards For youth, seniors, people with disabilities and low-income adults. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Here's what you need to know. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". f /Tx BMC Paper tickets balances cannot be transferred onto a Clipper card. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> A Station Agent canhelp process a ticket refund request. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. How many people do not know and never retrieve their funds? Key Clipper information translated to Spanish. Learn more about Clipper on your phone. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. /Tx BMC Clipper App. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. This is the version of our website addressed to speakers of English in the United States. How would you improve Clipper? H*2T0T3415Rf& endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Donations of tickets with unused value of less than $1 can be made to local non-profits. Clipper says it does not take funds away, even if. If a Clipper card is not used for six months, it can be deactivated. What can I do with an online Clipper account? If your card is registered, contact us so we can block your card from further use. EMC With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Directions to Zide needed from Union Square. EMC Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. /Tx BMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. Choose to stay logged in or to log out. Fares are for one-way travel. Eventually, we got the refund. /Tx BMC Log in to your profile to sign up for occasional updates. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Skip the side navigation menu and go to the main content. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. E\\y\F@B.THH!*o* Its also required if you want to set up automatic reloading. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. All Access Digital offer for just 99 cents! (For example in NYC one can buy MetroCard at the airport without a fee.) 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p Your session is about to expire due to inactivity. For three bucks, just consider it a cheap souvenir. Min of $5. What should I do if my card is lost or stolen? One beep means you have tagged on, and two beeps mean you have tagged off. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Clipper is a regional transit card that can be used on all transit in the Bay Area. The other option is a refund. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. f endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream REFUNDS. We recommend that you do. $15.29. Phone. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. $16.99 10% off. H*2T0T3415Rf& Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream At your request, we can mail you a new card with your balance restored, typically within 2 business days. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Metropolitan Transportation Commission . /Tx BMC Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. For faster replacement, you also can pick up your replacement card at an in-person service location. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Mail the ticket(s)toBART's Treasury Department. And my Oyster card. Visit the Go Pass eligibility page for more information. HD 0UR K(EP%xg:#6(=VU-zTqwn?p You can have multiple adult cards associated with a single account. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. What a scam! If your card is registered, contact us so we can block your card from further use. There is no replacement fee for lost or stolen Go Passes. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Clipper saves money. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. So what you could do is to rack up a negative balance to offset the $3 fee. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Pay it forward. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. This is one option for using up the funds on a paper ticket you own. Any suggestions, or is this another way for a government-backed agency to abscond with my money? BART will refund tickets with a remaining value greater than $1.00.