Your Hub is working but the broadband cable is not connected. Check it works in the app and then change the BT Smart Hub 2 back to Mode 1 and turn on 5Ghz WiFi. Is the power cable plugged in and switched on at the mains. Connect a device to your Hub. Also read: Switching Broadband Providers: Will Your BT Box Still Work? If you have temporarily lost internet connection or restarted your router then the router might need a few minutes. I have reset hub etc - still no internet. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Restarting your device is the best idea if your hub is working fine. If this doesn't fix your issue, please contact us. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. To make things easier, well cover what the orange lights mean on both current and legacy BT Hub models. Can You Be Tracked Down Just by Your IP Address? Uber Greenlight Hub Detroit-13331 W 10 Mile Rd, Oak Park, MI 48237 Minnesota-N/A Mississippi-N/A Missouri. For example, if your Virgin Media Hub 3.0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. This device has four ethernet ports and a USB slot. The best way to fix this? Full Fibre connection Check the power supply and that your Hub is turned on. Yes, you can use your own router on BT Broadband, but there are reasons why this might not be the best option. And some questions nobody really wanted the answers to. Theres only two reasons why you might have no lights on you BT Hub. This will open the Hub Manager. If this doesn't work turn your Hub off and on again using its power button. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Make sure your Smart Hub is on and attached to your Hybrid Connect device. Wait a few minutes, and the light should turn into a steady blue light when its ready for use. The Home Hub 4 and Home Hub 5 looks nearly identical. Fax:949-830-4692. Its not unheard of for pets to get tangled in the wiring and yank sockets out of the wall, for example. Wait a little 1-3 minutes. But the red light typically indicates an incorrect username or password. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Once again, the best thing to do is wait a few minutes. Disconnect the BT Hub from the power source. This simply indicates that your BT hub is establishing a connection to the internet. Map & Directions. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If the status light is flashing orange, the device is attempting to connect to the Internet. Your broadband username or password is wrong, and your Hub can't connect. A microfilter (or ADSL filter) allows broadband to work at the same time as your phone service. Roku Wont Connect to WiFi (How to Fix it). While none of the newer current broadband plans utilize this device, it still works well on older options. If youre getting a green light on your BT Hub, then things are all good. Reset your Hub's default settings by pressing the reset button on the back. Whats The Difference Between DVI-I and DVI-D? Eventually, you will see a solid blue light once your BT Hub is ready. It communicates with a smartphone app to monitor performance. But once you learn how to decipher them, knowing the router and modems status is as simple as taking a glance. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. If the light remains green permanently, you need to reset the hub by pressing its factory . 7. However, they have different technologies inside. Your Hub is in WPS automatic connection mode. Use Wi-Fi or ethernet to connect a device and follow the on-screen wizard. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. He is the proud owner of hugely successful website makeawebsitehub.com and has helped over 20k people start their own blogs. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Turn on your security in the wireless tab in your Hub Manager. Type 192.168.1.254 into the address bar. How to restart or reset your Hub What the Smart Hub 2 lights mean Contact us What the Smart Hub 2 lights mean When you first plug in your hub, it'll take about four minutes to synchronise. However, if the orange blinking light continues longer than that try the following fixes. Alternatively choose your Hub from the dropdown to find out how to connect. Products & Services. Remove and re-insert the cable to check its properly seated. There are a few potential fixes for this issue. Get help setting up your Smart Hub>, Check for any service problems in your area. If you cannot get online, try turning your device off and on. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Another light which also indicates that theres a problem is a flashing purple light. Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. Soundbar Size Guide: What size Soundbar for Your TV If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Red is another indicator that theres a problem with your hub in general. The most common question people have over their home hub pertains to the orange light. If this isn't the case the first thing to try is restarting your hub. Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? So, its important to know what these lights mean and how to prevent them from happening again. On older models of Hub, a flashing purple light may indicate that theres just a problem connecting to the internet in general. He has a degree in computer science, and he likes to stay up-to-date on the latest software releases. Check whether the flashing orange light is still present. Today, Bivar Employee-Owners carry on the market leadership and service excellence that has made us a trusted, long-term partner and Advanced Solutions engineering-team extension for our customers. If you decide to reset your BT Hub, the login, Internet connection, LAN, Firewall, and WiFi settings will all go back to the default settings. There are various methods to contact BT support here but if you just want to speak with someone, either dial 150 from a BT phone or 0800 800 150 from any UK phone. The orange LEDs could mean a few different things depending on the BT Hub model you have and the light's appearance. Learn how your comment data is processed. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Has your broadband been activated? The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If the light still doesnt turn blue, use a paper clip to press the hubs factory reset button. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. If youre like most people, you probably dont give much thought to the light colours on your BT Home Hub router. Broadband & internet Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? If you see an orange light on the silver bar, it means that theres an issue somewhere. Seeing a different colour light? The light will turn blue when your Hub is ready. Also perform a factory reset if the light does not turn blue. If you have a flashing orange light, then this is all good. This usually indicates a problem with your broadband connection. Check whether the flashing orange light is still present. Tech geek, international speaker and occasional PC Pro podcaster. Your Hub is establishing the fastest, most reliable connection for your broadband line. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If not, dont hesitate to factory reset your device. David Artiss. The BT Smart Hub, formerly known as the Home Hub, is BTs residential broadband gateway. Wait for at least 20 seconds until its ready, If you cannot get online, try turning it off and on again, Make sure the power switch button is on and your device is plugged in correctly, Try turning it off and on. The power is now off or the lights have been turned off. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. The flashing orange light in this instance represents WPS automatic connection mode. This usually indicates that the broadband cable connecting your hub to the internet isnt inserted fully if its in, there may be a problem with the cable itself. If there are issues you need to contact BT as there could be a problem external to your property such as with the cabinet or cabling. Press the Restart button on the back of your Hub. Keep this in mind before you do anything. The lights on a BT Hub are a little different to the majority of different routers out there, so youll need to look through a colour coded guide to know whats what. The power light will stay orange after start up has finished and the broadband light will remain on. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Wait at least 3 minutes for the device to start up. But did you know that each colour has a specific meaning? When you first plug in your hub, it'll take about four minutes to synchronise. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. It acts as both the modem and a router. Trying to work out your BT hub orange light from your BT hub green light? All in all, its quite easy to know what to do when you see each of the flashing lights on your BT Home Hub once you know what they mean, that is. Home Home Internet BT Hub Lights Guide Flashing Orange, Green, Purple & More. To troubleshoot this problem you will need to power cycle your router and check whether there are any issues with the service to your property. Once the BT Hub has rebooted wait a few minutes for a solid blue light to appear. Home; About; Design; Brands; Retail Programs; Responsibility; Recall; about; design; brands; retail; responsibility; Support /; DMCA Policy/ Remember your broadband can be activated any time up to midnight, so you may need to try again later. If it stays green, turn your Hub off and on again. Select your hub from the options below to see what they mean. And 15 meters from the BT device Certification: CE,RoHS Net Weight: 43g; Dimension(L*B*H): 84MM*55MM*42MM; Package included: . Find out how to fix your flashing purple light problem here. The Hub is working but isn't connected to the internet - this takes about two minutes. The BT Smart Hub is equipped with more antennae than the average router, allowing for a stronger connection. Samsungs Crystal UHD VS QLED: Which One is Better? The flashing purple light suggests youve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If problems persist, contact BT directly for assistance. The BT Home Hub lets you connect devices without a key. Best of all, you dont have to be an IT expert to get things set up and running smoothly. Give it at least three minutes to connect and, hopefully, the light will turn blue when its ready. You can go in and check this to see if the lights on your hub have been switched off. Give it a minute or two to connect. Check for any service problems in your area by checking our service status page. and many others. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. This hardware does use smart scan technology, but it lacks support for modern 5 GHz bands. Press and release your Hub's restart button. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. If youve just got your BT hub or youve had one for a while, then it might take some getting used to. The only exception to this is if someone has turned off the lights in the settings of the hub itself. The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. If you try to use them together, your broadband won't work. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If you're not set to power mode, there's a problem with your internet. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Your Hub will return to normal mode after a few minutes. If there's still no light, call us on 0800 111 4567. The lights on your hub will change to green or flashing orange as it is setting up. What the lights on your BT Smart Hub mean - YouTube 0:00 / 2:10 What the lights on your BT Smart Hub mean BT 33.5K subscribers Subscribe 261 Share 95K views 2 years ago Find out. Turn it off and then on and try again. Your Hub will restart and the Power light will glow steady blue. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Dont forget to check your microfilter if you have one. Make sure the broadband cable is connected properly. However, if you see a flashing orange light followed by a solid orange light, there's an issue. Find your broadband network login details. You will need to use a web browser on your computer and type in the address: 192.168.1.254 Show. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Your Hub lights will go out and your Hub will restart. Its one of the most common routers in the UK. But like all gadgets, issues can arise. We can divide this into two different parts. Using the Power button, turn your Hub off and then on again. 1 Min Read. Best Budget Projectors: Top Picks And Reviews You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. If youre not set to power-save mode, theres a problem with your internet. Use our hub light guide. Help for BT Hubs Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Learn about your Hub Getting started Learn about wireless in your home Fix problems with your Hub Advanced features if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Open a new web browser window and follow the on-screen help wizard to get connected. I have got a PC plugged direct into the hub - again no internet. Whether youre connecting devices through Wi-Fi or using a wired ethernet port, the BT Hub makes it possible. Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem Its not connected to the Internet just yet, but its trying to get there. Use the Power button to restart your Hub. What do the lights mean on my BT Business Hub? If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. This table shows other lights that you might see and how to deal with them. Uber Greenlight- 1518 McGee St, Kansas City, MO 64108 Montana-N/A Nebraska Still no lights? The light should turn blue when its ready. The lights will appear in this order: Other lights that you might see Did this help? When the red light begins flashing, theres something wrong with the broadband line. This table shows how long each stage of the start-up process should last. The first thing to do is wait for a few minutes. Broadband light is flashing orange then pink/purple. The red light means that the device isnt connected to broadband, and theres an issue with your Internet connection. The Big Tech Question is a joint venture between. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. There's a problem. Please wait for the hub to sync - this usually takes about four minutes. Dial 17070 and select option 2, there should be no noise between the announcements. Purple Flashing Light on Smart Hub Go to solution Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. This article does not have the information I am looking for. Take a look at your account credentials and try again. Using the Power button, restart your Hub. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Try switching your device off and on. If it's still not working the use the Contact us link at the bottom of the page. Save my name, email, and website in this browser for the next time I comment. The BT home hub is a great device that offers a lot of cool features, ranging from next generation Wi-Fi to smart channels to dual band and smart scan. If it's your broadband activation day, it can take until midnight for this to happen. Check the broadband lights status section in this table. Thats not normally a great sign and depending on which Hub you have might mean you dont have any internet access. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. Learn how your comment data is processed. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. The connector needs to be firmly pushed into that socket, until you hear a click. You can follow our guide on fixing the orange flashing light on the BT Home Hub. Wait a couple of minutes for it to start. Is there a flashing purple light on your BT Hub? Alternatively, it could mean theres a problem with your Internet connection. HDMI ARC vs Regular HDMI: Are They the Same? 9 Musick Irvine, CA 92618-1638. If that doesnt work, reset the hub to factory settings using a paper clip and the recessed button on the rear. The lights on the various BT Hubs can be confusing. If the light doesnt turn blue, use a paper-clip to press the Hubs Factory Reset button. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! Mike is a freelance journalist who specializes in writing about technology. Check you're connected with the correct username in the Hub manager. It usually comes on when you turn on your hub, and it means nothing is wrong. A good place to check if there is a widespread problem is to visitDowndetector, this is a popular website to check if websites, internet services providers, and apps are down. Check the broadband cable. Open a web browser and follow the on-screen help wizard to get connected. The Hub is working, but its having difficulty connecting to the Internet. If the button is flashing blue, press the WPS button on your computer or device. If youve only just switched to BT Broadband, its possible your service hasnt been activated yet and thats why youre seeing the flashing purple light. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. If you still can't connect to the mobile network, contact us. A green light will generally just come on when youre starting up your hub, and its nothing to worry about. This can be broken down into two parts. All iterations of the BT Hub are screenless devices. Green and blue are generally regarded as good colors, whilst red, orange, and purple arent. This site uses Akismet to reduce spam. If that does not help, reset your Hub using the Reset button at the back. Broadband light is blue, but I can't connect to the internet. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. The purple light shows you are using 4G instead of broadband. Your device is connecting to the mobile network. In this article, we will examine the meaning of the orange light. If there's still no light. If you dial 147017070, you will get an announcement telling you your phone number. Because these two models share the same design, the orange lights have identical meanings. .wp-show-posts-columns#wpsp-4950 {margin-left: -2em; }.wp-show-posts-columns#wpsp-4950 .wp-show-posts-inner {margin: 0 0 2em 2em; } Your Hub is not connected to the internet. If your Hub is stuck on a green light permanently, then a hard reset is in order. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Full Fiber Connection: Keep your Openreach modem connected to the mains, with all the lights turned on. If youre then still stuck seeing a steady orange or flashing orange light then you should connect via ethernet a device such as a laptop to your hub. If the orange light is flashing. These are the basics to what your hub lights mean. When you first plug in your hub, it'll take about four minutes to synchronise. Open a web browser and follow the instructions to get your device connected. Save my name, email, and website in this browser for the next time I comment. BT Hub Lights Guide Flashing Orange, Green, Purple & More. This is why it often works to fix minor issues. When you have a solid orange light, it means that the hub is operational but isnt connected to the internet for some reason. Copyright 2022. However, the device can be very annoying when things go wrong. To fix this problem, head into your Hub manager, navigate the wireless tab, and turn security on. The only thing I have to be critical about is the hub light. This might be due to your power, your cables, but if your hub is switched on, then itll have lights on. The orange LEDs could mean a few different things depending on the BT Hub model you have and the lights appearance. Works for Automattic Inc., the company behind WordPress.com and Tumblr. After three minutes, it should turn to solid blue. Uber Greenlight Hub- 1000 Macklind Ave, St. Louis, MO 63110. This article contains incorrect information. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 What makes the Smart Hub 2 different? If you need to disable this, follow these steps in reverse. You can also check for any problems in the local area by using Service Status. Whilst its quite similar to other hubs, it can be a little confusing if youve switched over from another router brand like Virgin. Read our in-depth guide to troubleshoot a Flashing purple light. 4G Assure has done its job. He's an avid reader, and he enjoys spending time outdoors. In this case, as above youll need to troubleshoot via a web browser. The Hub is in Bridge mode and will act as a modem only. Once again, you can use the power button to do a manual reset. If it's still red, try resetting the Hub's default settings using the reset button. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor). Wait until after midnight on the day that BT switched on your broadband. BT AUTOMATION, INC. Irvine, California (949) 830-7296. Youre connected to the internet and can now browse normally. Get more information on BT Power Save mode. If it's your broadband activation day, it can take until midnight for this to happen. Each of the BT Whole Home Wi-Fi discs has a single, coloured light at the bottom of it, through which it communicates its current status. Alternatively, you can check theBT Twitter accountto see if there is a problem and when they expect to have resolved it. If the light is solid orange, the Smart Hub is attempting to connect. Your Hub is working but isnt connected to the internet. Add to Cart . If everything is OK, you should see a solid blue light. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Finally, theres a red power light. When your broadband is available, your Hub will switch back automatically, and the blue light will show. If it's disconnected, click connect. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Your Hub is connecting to another wireless device using WPS. The Hub is working but isn't connected to the internet. Your Smart TV Is Not Connecting To The Internet: Try This! Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. There are just two reasons why your BT Hub wont have any lights on it. The newest models have different lighting than older ones; however, the interpretation of the colours usually stays consistent between models. BT Business Hubs: Help and guides for your model. Additionally, when you plug a device back in, the power supply resets any problems that might have been occurring with the hardware. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. Another issue that can cause problems is interference on your telephone line. The light should stay green for some time before turning blue, which signals that the Hub is working properly. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem.