Holder must possess a ticket to enter the property or venue listed on the ticket. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Date on which medical attention was first sought for illness/injury? AXS | Reviews | Better Business Bureau Profile Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). a doctor's note for the illness causing your symptoms. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. All ticket prices for events that occur in the United States are stated in U.S. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. If you have bought your tickets at the venue's box office? Official Tickets and Your Source for Live Entertainment | AXS.com Do you have the required supporting evidence as described above? The availability of tickets is subject to change. and our The document details need to meet the requirements of your Booking Refund Protection. Shipping information, if any, is provided at checkout. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Terms and conditions of sites linked to by or from the Service may vary by site. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Has anyone experienced anything similar? Performed analyses related to call center and ticket insurance costs. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. PDF EZ-Link Wallet with Mastercard - Top-Spender's Campaign" - Terms 4 days ago. These documents are require to process your application and you are unable to submit your application without these documents. All applicable fees and charges will be disclosed prior to completion of your purchase. The refund will be issued to the Payment Method on file. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. AXS UK Reviews | Read Customer Service Reviews of axs.com/uk - Trustpilot We all hate lines. Stagecoach Festival 2023 Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. What is ticket insurance? has anyone ever gotten a successful refund on an axs ticket? If you paid by credit card it may be possible in certain circumstances to. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Occasionally, we may require that the physical ticket is sent to us. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. How do I get my . We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Unfortunately, we will not be able to issue a refund on your ticket insurance. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They lure you into buying the insurance but little did I know that a refund will be issued . All photography, filming and other recordings of the event are PROHIBITED. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Ive also heard similar stories from all of my concert going friends. Reporting Fraud. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Below you'll find an important update on COVID-19 and your events. If I have XCover ticket insurance and miss an event, can I get a refund? It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. If the event is rescheduled, we'll advise what options are available to you. Fans may consider purchasing Allianz ticket insurance at the time of purchase. Dollars. AXS refusing to refund ticket cancelation insurance - PayPal Community In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Privacy Policy. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Official Tickets and Your Source for Live Entertainment | AXS.com . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. AXS USA Reviews | Read Customer Service Reviews of www.axs.com - Trustpilot Honestly this post makes me feel better though, thank you lol. Hey did you end up filing a claim with Amex? Can I cancel or refund my tickets? - AXS Help Center To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. TicketPlan cannot be held responsible if incorrect banking details are provided. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Below are some pointers we hope you'll find useful! ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Buying Tickets - AXS Help Center In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). I cannot access the Insurance company. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Don't buy: why paying extra for some ticket insurance is - Which? This tracks your activity using third party cookies. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. A per-order delivery fee may also be assessed, depending on the delivery method. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. AXS Tickets on the App Store A scan or clear photograph sent by email is acceptable. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Violation thereof is grounds for revocation, seizure or cancellation without refund. All information provided through the Service will be managed and processed in accordance with the Privacy Policy.