Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If you dont ship the item back by that date, we may close your request and you will not receive a refund. If the problem is small, I take advantage of the eBay partial refund policy. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. Your email address will not be published. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Something went wrong. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Another measure to cover yourself in the rare instance you get a return request. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Why was my refund less than the amount I paid? Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. - edited Never received the item and i contacted ebay and seller and no response. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Here you can discuss all things shipping with other members. Message 3 of 7 latest reply 1 Helpful Please read the rules I have details about my terms with shipping, returns, freight shipping, and refunds. A strong shipping strategy is key for a successful holiday. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. You'll also be responsible for covering return shipping costs. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. There are two categories of return requests from customers: 1. This doesnt happen often, but it has happened! Check out how to file a damage claim with FedEx if your item gets damaged. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Youll hear from us within 48 hours. 11:34 AM Return Claim "Not As Described"? If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. You know its interesting that the post I read before yours says And this is my fault? You might be asking, "Do private sellers have to accept returns?" The answer is No. I have reported the buyers, but I still have all 12 returns counting against me. No. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. I sent him a message apologizing and requesting more information and photographs of the damage. If we're asked to step in to help, we may ask the buyer to return the item to you. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. I also had a listing that was marked as parts only returned as defective? Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Some people think private sellers have to accept returns and this is just not the case. Returns happen. Sorry it happened to you , but ebay does not care about us sellers. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Do not refund until your item is back to you. So the buyer gets 6.50 from eBay. To the OP- the great thing is, you are selling items without much competition, apples to apples. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. This is a good option for low-value items. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Why didn't you check the size before ordering? Do I need to pay extra for the eBay Money Back Guarantee? All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. eBay will always side with the buyer of a damaged item. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. View cart for details. How to deal with "Item not as described" returns that are not valid. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Tip Do you have to accept returns to sell on eBay? Listen to this weeks podcast to hear sourcing methods from a seller! You can choose whether to accept returns if a buyer changes their mind about a purchase. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. You can also start a return request from your Purchases in My eBay. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Regardless of the outcome, will the buyer be able to leave negative feedback? The eBay Money Back Guarantee is not a product warranty. Check the seller's return policy in the listing to see who is responsible for return shipping costs. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Buyers can always submit a return request, even if your returns policy says you don't accept returns. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. I can only put it in the listing. To request a return, select the item you want to send back from your recent purchases above, or use the button below. If you've sold on ebay long enough you've had this happen. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. How long should I give a seller to fix the problem before I contact eBay? If you havent received an item, we usually refund your money immediately via PayPal. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. In this case you can: Refund the buyer and get the item back. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Learn more about our Condition of returns policy. You dont need a special printer or self-adhesive labels when printing return shipping labels. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. There are two categories of return requests from customers: 1. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. 114K subscribers in the Ebay community. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. You can even notate it in your description when you list anything that might be wrong with the item. If you havent received an item, we usually refund your money immediately via PayPal. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Their listing states they do not accept returns. This months episode of the eBay Seller Spotlight podcast is live! Shipping has definitely been delayed with everything going on. Youll need to ship the item back before the date stated in this email. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Within our return policy, we state that return shipping is paid by the buyer. Whenever an item that I ship is damaged, I put in a claim with the carrier. This will help make you a top seller and keep money in your pocket! It sucks , but ebay says its your fault and buyers can return for an reason. For example, you may haveopted to automatically accept return requests. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. - edited Refunds go back to your original payment method and are typically available within 3-5 business days. View cart for details. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Do I need to pay extra for the eBay Money Back Guarantee? Open a case and try to work things out with the seller. Tip The carrier will then go and pick up the damaged item and do its own investigation of the damage. - edited Ebay sides with buyers in not as described claims. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. The seller will also pay for return shipping. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. 01-08-2020 Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. 1. Accept the return:The buyer will send the item back to you for a full refund. 01-08-2020 Make sure you know what you can ship and what you cant to avoid delays and fines. Be accurate in your listings, it will save you money and a headache in the long run! If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. He tried to re-tie it down with new straps and put in a request for a refund. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. International shipment of items may be subject to customs processing and additional charges. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. And dont waste time taking packaging pictures I first contact the buyer and find out what is wrong with the item. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. I gave alot of money for an item from ebay to a seller. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. eBay Money Back Guarantee policy, Welcome to the Selling board! If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Tip If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Something went wrong. Read our most popular questions and answers about handling return requests from your buyers. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Read the complete details about the eBay Money Back Guarantee. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Adding tracking details to your return helpsprotect against delays or issues in the refund process. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections.