Same issue for me. It happens when there is a wrong software installation for the line series (performance line) or the type of bike, e.g., speed/cruise, gearbox in the hub, or derailleur. The dealer can use any flash drive The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . If code persists, test with a new controller. But, what was it about this particular system that made us choose it over the others? Thus, this article will show you the electric bike error codes in detail. I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. /5. This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. Electric bike error codes are manufacturer-generated values that represent a particular fault in the bike. If error code remains, test with new motor core and controller error. It really is very simple and will quickly become second nature to you. Also, due to bad or cheap cables, this issue can happen. If error persists replace charge point. Press Button A (top button) to change to the next level of assistance up to Level 3. Open up the motor map menu in the app settings and you can select 1 of 3 cycle modes. 0000011148 00000 n 2 minutes in the shop and done. you have Bluetooth enabled on your phone. If the problem persists, contact your eBike dealer. There are 3 levels of power assistance for you to choose from. Cannondale Topstone Neo SL 2 Electric Bike | REI Co-op PDF VF - MAHLE - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT-NL) Solution: Check if the speed sensor and magnet have been installed correctly. Of course, using a lower level of assistance or being judicious with the max assistance results in more range. Bosch Performance Line 25kph Drive Unit Manual. Contact your eBike dealer. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. All Ribble e-bikes are fitted with the Iwoc button on the top tube. 02. But why did she turn to an e-bike? Right: Handlebar-mounted Trio control unit. Park City, UT 84060 E-Drive system: Mahle Motor Hub drive 40Nm . Usually, errors occur when the sensor becomes unable to calibrate correctly. It may not display this or other websites correctly. Error Database System full. Save my name, email, and website in this browser for the next time I comment. To learn more about the app and what it offers read our dedicated companion app blog here. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. To take advantage of the heart rate functionality, you will first need to link the app to a compatible heart rate device. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? Quick Neo SL 50 pts. Using OpenSource systems for navigation (OpenStreetMpa) and Weather (OpenWeather) When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. This is often referred to as electric bike error 5 If the IWOC button stays white only, my first instinct is to connect the bike to the Ebikemotion app. Error codes can differ according to different brands. Why would this be useful? Select calculate to enter the next screen of which has two pages: First Page This initial page Distance remaining of the ride, time remaining Second Page Amount of battery needed to arrive to the destination. Should an error occur with the system, the app will display an error code. Sign up for in-stock updates and discounts! Contact us for further assistance. This can be saved post-ride in the app and uploaded to Strava. Power supply problem in the HMI bus. Excessive temperature during use. There is also a Custom mode, but Im ignoring that for now. Every error code outlines different issues with the bike. Perhaps the best feature of the Navigation function is the ability to add waypoints. To turn off power assistance, simply double press the button to cycle through the green, amber and red assistance levels and release the button once it flashes white. Also the PAS wont kick in on level 4 or 5 I never got an email and I can create an account. Update files are available for remote repair, please contact CSG warranty. Check the motor wire connection. This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you're out riding the bike. I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. The display itself is used to indicate the selected power level, available battery level, and more. bikemotion x35 | Pedelecs - Electric Bike Community I got the issue yet again after a few months. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. Speed or Torque Sensor Error The speed or torque sensor errors can get some errors as they have been overused. %PDF-1.5 % In any case, here are a list of potential error codes. Learn more at Call2Recycle. This article gives you more insight on how to fix electric bike error codes with some quick solutions. Let the battery rest for 2 hours and replace the charger with a new one. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. Shop Now and Save with Free Shipping in the US. 0000004799 00000 n Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. How to Fix Electric Bike Error Codes? - Electrical Wheel People who use electric bikes often get some error codes on the display. The throttle may get damaged, so inspect the throttle cable. If the system locks, reduce the demand and restart the bike. Underneath that is an explanation of each app feature and how to access them. According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. Check the connection from the controller to the motor. Bosch HMI & Drive Unit Manual. If you have previously registered with the older ebikemotion app you will still need to register. Therefore the throttle will have the same speed level/grade limit set on the PAS. Temperature too low during charging. Improper connection between the display and controller-. Too high current voltage to a battery pack. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. Is there a site to buy parts for MZZK E Bikes? Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. How do you then select an assistance level? The X35 motor system is light, powerful yet extremely compact. If the problem persists, contact your eBike dealer. We've received plenty of questions regarding app setup and features. But maybe the key to its popularity is the motors discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it's controlled by one inset button on the top tube. So, having decided on the hub drive motor, one system stood out above all others. Swipe right to left to switch between speed and map display. A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. 0000001285 00000 n Did you solve it? In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. Will be returning it to the dealer tomorrow. In this case your accessory exceeds the specifications of our output. How to Fix Electric Bike Error Codes (Quick Solutions)! - eBikeBuster It could be due to an improper connection between the controller and the display, causing it not to receive critical information; electric bike error code 30. It's a tendency practiced by many riders. The Range Extender from Ebikemotion provides an extra 208W/h to the main internal battery on Ebikemotion's X35 systems, increasing the 248W/h of the main battery up to a maximum capacity of as much as 450W/h. Within this menu, there is also a very neat feature. A high-temperature error will display as electric bike error code 10. Some errors may have more or less similar solutions. If you reached this page while searching for other errors, here are some links that might help: Thanks Letting you keep track of everything from charge status to training data and performance analysis. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). For the full list of error, always consider the manufacturers manual guide. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago In each of these modes you can use a slider to set a value between 30% and 100% for each of the 3 available Assistance Levels. I guess now I will try to take it to a dealer for an update such a shame a bike at this price point has such issues. Check cables and connect charger. If your bikes have any error between the battery and controller or motor plug and controller, this can happen. Certain models of electric bikes with flat handlebars will come equipped with a handlebar-mounted control unit in lieu of the top tube button. Loosen the controller and re-plug the hall sensor plug. This is the MAHLE X35 SmartBike System. Motor hall signal error can also occur due to inaccuracy between motor and controller. The battery used on the bike produces higher than the required voltage. 03. I am assisting my 10th grade grandson with a project he has at school. Everything is plugged up. False battery polarization. Using the navigation or maps requires a $4 per year subscription. Throttle damaged or out of operation specifications. Can you please help or put me in touch with someone? Repeat the process described above to select level 2/Amber and level 3/Red. PDF USER'S MANUAL RANGE EXTENDER - Orbea The lightest range of e-bikes currently available today. That voltage should match your battery. Wait until the temperature drops. I have had a error code that shows itself on my ebikemotion app while riding. However, it is lighter and won't wear out the drivetrain components as quickly as the bb drive system. These errors may affect the electrical system of the bike. Apple watches can be connected and will show ride data, but NOT heart rate. The optional range extender is supplied with its own bottle cage-style bracket. Belts can slip when there is too much friction or if the belt is over-tightened. Battery Pack sensor damaged. Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System. You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. Same issue, got a new cannondale treadwell and after first charge got the pink lights. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached. The hub drive motor, for instance, is not as quite as powerful as the bb drive motor. If the error persists, disconnect the accessory. Within this menu, there is also a very neat feature. After looking at online documentation it looks like it means there is an error so I downloaded their app to try to find out and indeed it told me it was an error: BMS 201 Im Balance. Red triangle with a message but I cannot read it because of my eyesight is poor up close. Ray 0000030681 00000 n SmartBikes / Mahle 0000007449 00000 n 0000002752 00000 n Contact our helpful and friendly customer service team for assistance. Interested in a Bike with an Ebikemotion Drivetrain? Combine this market-leading weight with a 250w motor and you have the perfect blend of power vs weight. I am not sure if this will comeback but for now it seemed to fix it. 0000030374 00000 n Within 1 mm of the speed sensor and the smooth side of the magnet should be facing the speed sensor. SmartBike system update - MAHLE SmartBike Systems The code iam getting is E0600. Setting Up Your Bicycle and Ebikemotion Companion App First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. I have a new hub kit and the first time l switched the display on it threw up an 8h code. Error Codes On Orbea 2020 Road Gain Mi20 - Electric Bike Forums If the error persists, try a new charger.". I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. First-time users receive five free maps for three months. The charger LED and the HMI will turn BLUE. The bike obviously goes faster if in freemode but I cant get the right setting. EBM App Activation 50 pts. We use cookies to ensure that we give you the best experience on our website. Please see below information from Ebike motion, the picture of the cable part code X35GCU is the main cable that has a USB socket incorporated into it, that is the cable required to update and fix error codes. To do so you would have to remove the bottom bracket and crankset. Connect the bicycle to the Dealer APP and check the battery temperature. Alvin - Contender Bicycles on January 04, 2022, Please note, comments must be approved before they are published, 989 East 900 South My bike (SLMRO) has a max speed limit of 22km set on it which I want to remove. The controller reaches its maximum level to tolerate the temperature indicated by. Consider replacing the torque sensor, controller, or drive shaft. How do you change between the Cycling Modes when you are riding and you dont have a phone? The Battery Pack voltage is not correct for this system. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. This thing prevents the battery from working effectively. Ebikemotion have issued a firmware update to solve this. Check point is in good condition. In this article, we dig deeper into this and see how to fix electric bike error codes. The button itself is surrounded by an LED display that illuminates when the button is pressed. the bike is switched on and you are in close proximity to it. Getting error messages can be annoying at times because it means Something is not working right. This colour indicates the amount of battery charge that is available to use. If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. Check each component on the ebike separately, make sure they do not have loose connections and/or damaged wires. Each offers a set amount of torque as a percentage of the total amount per level. Please contact your eBike Dealer to activate it. You will need to return under warranty to a dealer that has the required cable.